Privacy Policy - Seabreeze Homekeeping Co.

Who We Are

Seabreeze Homekeeping Co., operating as Seabreeze Homekeeping LLC, is a professional residential homekeeping and cleaning company based in North Carolina. We also provide cleaning services for vacation rental and short-term rental properties. All services are coordinated through a network of independent 1099 contractors.

Our website is located at seabreezehomekeeping.com. Questions or concerns about this Privacy Policy can be directed to us at [email protected].

Information We Collect

We collect personal information in the following ways:

Information you provide through our booking and contact forms:

• Full name
• Email address
• Phone number
• Property address and service location
• Entry codes, lockbox combinations, gate access instructions, or key details
• Payment information (processed securely through our payment provider — we do not store full card numbers on our systems)
• Service preferences, cleaning notes, pet information, or any special instructions you provide
• Messages or inquiries submitted through our contact form

Information collected automatically when you visit our website:

• IP address and general location data
• Browser type, device type, and operating system
• Pages visited, time spent on site, and referring URLs
• Interaction data collected via cookies and analytics tools

How We Use Your Information

We use the information we collect strictly for the following purposes:

• To schedule, confirm, and coordinate your cleaning or homekeeping service
• To communicate with you about upcoming appointments, changes, cancellations, or service updates
• To process payments and provide invoices or receipts
• To share necessary service details with the independent contractor assigned to your appointment
• To respond to your questions, damage reports, or support requests
• To send appointment reminders and post-service follow-up messages — you may opt out of these at any time
• To maintain records as required for business operations and legal compliance
• To improve the performance and usability of our website
• To comply with applicable North Carolina and federal laws and regulations

We will never use your information for purposes unrelated to the services you have requested without your explicit consent.

Property Access & Sensitive Information

Because Seabreeze Homekeeping Co. provides in-home services, we collect sensitive access information including your property address, entry codes, lockbox combinations, and gate or alarm details. We treat this information with the highest level of care. Specifically:

• Access information is used solely to enter your property to perform the agreed-upon service
• It is shared only with the specific independent contractor assigned to your appointment
• It is never shared with any third party beyond what is strictly necessary for service delivery
• It is stored securely within our booking and scheduling system
• It will be deleted or deactivated upon your request or when your service relationship with us ends

Third-Party Tools & Service Providers

We use a small number of trusted third-party tools to operate our business. These tools may have access to limited personal information as necessary to perform their functions. They are not permitted to use your data for any purpose beyond supporting our services.

Booking & Scheduling Software (ZenMaid): We use ZenMaid as our scheduling and client management platform to manage appointments, client records, and service coordination. Your name, contact details, property address, access instructions, and service information are stored within ZenMaid’s system. ZenMaid is bound by its own privacy and data security policies, which can be reviewed at zenmaid.com.

Website Analytics: We use Google Analytics to collect anonymized, aggregated data about how visitors interact with our website — including pages visited, session duration, and traffic sources. This data does not identify you personally and is used solely to improve our website experience. Google’s data practices are governed by Google’s Privacy Policy.

Payment Processing: We accept payments via check, Zelle, and Venmo. These are peer-to-peer and direct payment methods. We do not collect, store, or process card numbers or bank account details directly. Zelle and Venmo transactions are governed by their respective privacy policies and terms of service. We strongly recommend reviewing those policies if you have questions about how those platforms handle your financial data.

We do not use advertising networks, sell data to marketers, or allow any third party to use your information for their own commercial purposes.

Sharing Your Information

We do not sell, rent, or trade your personal information under any circumstances. We share it only in the following limited situations:

• Independent contractors: The contractor assigned to your appointment will receive only the minimum information necessary to perform your service — specifically your name, property address, and access instructions. All contractors are required as a condition of working with Seabreeze Homekeeping Co. to handle this information confidentially, use it solely for the purpose of completing your scheduled service, and not retain or share it beyond that use.
• Trusted service providers: As described in Section 05 above — ZenMaid, Google Analytics, and payment platforms only.
• Legal compliance: When required by law, court order, subpoena, or other valid legal process.
• Business transfer: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred as part of that transaction. We will notify you of any such change.

Photo & Video Documentation

As part of our standard service process, Seabreeze Homekeeping Co. contractors may photograph your property for the following purposes:

• Pre-service condition documentation: Photos taken before work begins to record any pre-existing damage, wear, or conditions — used solely to protect both the client and Seabreeze Homekeeping Co. in the event of a damage claim or dispute
• Quality control: Post-service photos used internally to verify service standards
• Damage reporting: Photos taken at the time of discovery of any accidental damage during service, as required by our Terms of Service
• Marketing (limited): Anonymized images of completed cleaning work may be used on our website or social media — no images will identify your property address or personal information without your explicit written consent

Property documentation photos are stored securely within our client records and may be used in damage claim review, insurance matters, or dispute resolution. Clients who do not wish to have their property photographed for any purpose must notify us in writing before their appointment. This cross-references Sections 14 and 23 of our Terms of Service.

Cookies

Our website uses cookies — small text files stored on your device — to support website functionality and analytics. Cookies help us understand how visitors use our site so we can improve it. We do not use cookies to serve advertisements or track you across other websites.

You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain features on our website.

Data Retention

We retain your personal information for as long as necessary to provide our services, maintain accurate business records, and comply with our legal obligations under North Carolina and federal law. When your information is no longer needed, we will securely delete or anonymize it. You may request deletion of your data at any time — see Section 10 below.

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to correct any inaccurate or incomplete information
• Deletion: Request that we delete your personal data from our systems
• Opt-out: Unsubscribe from appointment reminders or follow-up messages at any time by contacting us or using the unsubscribe link in any email we send
• Portability: Request that we provide your data in a usable, portable format
• Restriction: Ask us to limit how we use your data in certain circumstances

To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe and no later than 30 days from your request.

Data Security

We take the security of your personal information seriously. We use reasonable technical and organizational safeguards to protect your data from unauthorized access, disclosure, alteration, or loss. This includes secure storage within our booking platform, limited access controls, and confidentiality expectations for all contractors and staff.

However, no method of internet transmission or electronic data storage is completely secure. While we do everything reasonable to protect your information, we cannot guarantee absolute security and encourage you to contact us immediately at [email protected] if you have any concerns.

Children’s Privacy

Our website and services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it promptly.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of North Carolina. Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts located in North Carolina.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please reach out: