Support
We’re here to help. Reach out with questions, concerns, or anything you need — we’ll get back to you quickly.
How can we help?
Business hours
We aim to respond to all messages within one business day. Rental property and turnover appointments outside standard hours may be arranged in advance.
Is Seabreeze Homekeeping Co. insured and bonded?
Yes. Seabreeze Homekeeping Co. is insured and bonded. Specific coverage limits and carrier details will be made available once our insurance is finalized. You may request proof of insurance by emailing [email protected].
How do I get pricing for your services?
You can request a complimentary estimate by completing our contact form, or by reaching out to us directly by phone or text. Once we receive your request, a member of our team will review the details and follow up with next steps.
Do I need to be home during the cleaning?
No. Most clients provide access via a key, lockbox, or entry code. Your access information is kept strictly confidential and used only to enter your property for your scheduled service.
What is your no-lift and no-move policy?
Our contractors will never lift, move, slide, or reposition any object — furniture, appliances, décor, or otherwise — for any reason. This is a firm, no-exception company policy. We clean around and between items as they sit. If you'd like something cleaned underneath, please move it before your appointment. This policy protects both your belongings and our team.
What items should I put away before my appointment?
Before every visit, please secure or remove fine art, antiques, jewelry, cash, collectibles, electronics, and any item of significant monetary or sentimental value. Either remove them from areas being cleaned or place them in a closed space and let us know in writing to avoid that area. Seabreeze Homekeeping Co. cannot be held liable for unsecured valuables.
Are your cleaners employees or independent contractors?
All services are performed by independent contractors, not employees of Seabreeze Homekeeping Co. Our contractors are self-employed professionals operating on a 1099 basis. Seabreeze sets the standards and policies they must follow, but does not provide employment benefits of any kind.
What areas of the home do you not clean?
Our contractors do not handle biohazardous materials, bodily fluids, pest or rodent cleanup, exterior surfaces, pressure washing, or any repairs or maintenance tasks. We also will not clean surfaces or items that appear structurally unsafe or in a state of disrepair.
What happens if something is damaged?
You have 24 hours from the end of your appointment to report any damage — no exceptions. At the time of discovery, photograph the damage before touching, moving, or altering anything. Then email us at [email protected] with your photos and a description of the item and its location. Claims submitted after 24 hours or without photo documentation are not eligible for review.
What is your cancellation policy?
We require at least 48 hours notice to cancel or reschedule at no charge. Cancellations between 24 and 48 hours incur a 50% fee. Cancellations less than 24 hours before your appointment or no-shows are charged the full service fee. Rental property and turnover clients may have different terms outlined in their service agreement.